FAQs
I. Ordering & Customization
1. What is your minimum order quantity (MOQ)?
Our standard products have a minimum order quantity of 1 unit, which is convenient for sample testing and small-batch requirements.
2. Do you support customization?
Yes, we offer various customization options, including hardware interfaces, software functions, and appearance branding.
Operator panels: Support single-unit pattern customization
Other products (e.g., controllers, I/O modules, displays, etc.): Support customization for batch orders
3. What information is required for customization?
Depending on the type of customization, we may need you to provide:
Functional requirement specifications
Drawings or diagrams
Communication protocol requirements
4. What is the delivery time?
Standard products: Typically 1–2 weeks (faster if in stock)
Customized products: 4–8 weeks depending on project complexity
II. Products & Technology
1. What operating system do your products use?
Our controllers and displays are based on the Linux system, providing stability and strong scalability.
2. Which programming environments are supported?
We support the CODESYS programming environment, allowing customers to develop using IEC 61131-3 standard languages.
3. How compatible are your products with communication protocols?
Our products support various industrial and vehicle communication protocols, including:
CAN communication
J1939 protocol
CANopen protocol
Custom protocols (can be implemented according to customer requirements)
4. Which industries are your products suitable for?
Construction Machinery
Firefighting Vehicles
Sanitation Vehicles
Agricultural Machinery
Emergency Rescue Equipment
Logistics Vehicles
Port Operations Vehicles
Airport Ground Support Equipment
Mining Machinery
And more
III. After-Sales & Support
1. What technical support do you provide?
Remote technical guidance (via phone, email, or video conference)
Example programs
Firmware upgrades and software maintenance
2. How long is the warranty period?
Our standard products come with an 18-month warranty (excluding human-caused damage).